I rarely leave negative reviews, but this experience was extremely disappointing and unprofessional. I booked an appointment with this business and arrived on time, only to be told they were running late and to wait "10 minutes" for them to arrive. I waited for over an hour and no one ever showed up or provided any meaningful update.
While still waiting, I canceled the appointment because it became clear they were not coming. Despite never providing the service, they still charged my account and hid behind a "non-refundable policy." When I reached out, instead of taking accountability for completely missing the appointment, they tried to blame the situation on me for canceling -- ignoring the fact that I only canceled after waiting over an hour for a no-show provider.
After I disputed their inaccurate version of events, they suddenly offered to reschedule the appointment. By that point, I no longer felt comfortable doing business with them due to the lack of professionalism, poor communication, and refusal to take responsibility.
A non-refundable policy should not apply when the business itself fails to provide the service. Customers deserve accountability, honesty, and respect for their time. read more